Shipping policy

SHIPPING POLICY

 The following information sets out the terms and conditions that constitute our Shipping Policy.

 

  1. Processing your Order 

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

 

  1. Shipment Processing Time 

Processing time refers to the time it takes for us to prepare your order for shipping, this includes time required to receive stock from our suppliers.

After your payment is authorized and verified, all orders are processed within 1-2 business days.

 

  1. Shipment Locations

Paintgear does not ship internationally at this time. We ship domestic only - anywhere in Australia.

 

3.2.        Shipping Restrictions

 Our company does ship to both commercial and domestic addresses. Customers can have their products shipped to a P.O box.

 

 

  1. Shipment rates and delivery estimates

We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

 

  • Express Shipping

The order will arrive within 1-3 business days. Express Shipping costs from $29. For an accurate express shipping cost, please request a quote by emailing sales@paintgear.com.au

  • Standard Shipping

METRO Standard Shipping costs

FREE Shipping on orders over $150 to QLD, NSW, ACT, VIC Metro

FREE Shipping on orders over $300 to SA Metro

FREE Shipping on orders over $500 to TAS, NT, WA Metro

Under the Spend threshold. 

QLD, NSW, ACT, VIC $19.50 Metro

SA $29 Metro

TAS, NT, WA  $39 Metro

There may be an additional cost for deliveries to remote areas. We will contact you if it applies and we will give the option of cancelling the order and receiving a full refund your money. 

  • Please note:

Business day means Monday to Friday, except holidays.

Orders are not shipped or delivered on weekends or holidays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

Products may be delivered in separate shipments.

When placing your order, we consider these factors when calculating the Estimated Delivery Date:

Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.

Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Due to Weather, Road Closures, Government Mandates, packages to and from our facility in NSW may be delayed. We appreciate your patience during this time.

We will not be responsible for wrong shipping address if you provide incorrect information.

 

  1. Tracking Options

 

Paintgear aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

 

  1. Domestic Only

 All orders delivered within Australia automatically have tracking.

 Questions

If you have any questions about the delivery and shipment of your order, please see our contact us at info@paintgear.com.au.